GoToAssist Customer 3.4.0.1361

GoToAssist Customer – Freeware – Windows

Streamlined Remote Support Solutions with GoToAssist Customer

Peter Salakani

12/20/2024

GoToAssist Customer offers an efficient platform for remote support, ensuring seamless connection between agents and clients for quick issue resolution.

The GoToAssist Customer tool is a web-based remote support solution from GoToAssist that enables customer service representatives to assist end-users with technical issues. It allows reps to connect directly to a customer's device via a secure, encrypted session, providing real-time assistance and troubleshooting.

With GoToAssist Customer, reps can quickly diagnose and resolve problems without the need for on-site visits or complex phone support. They can view the customer's screen, transfer files, and even take control of the mouse and keyboard to resolve issues efficiently.

The tool is easy to use and requires no software installation on the customer's side. Customers can initiate a support session by navigating to the GoToAssist website and entering a unique session code provided by the rep. The rep can then connect to the customer's device and start resolving the issue promptly.

GoToAssist Customer is an excellent solution for companies looking to improve their customer service and support operations efficiently. It streamlines the support process, reduces downtime, and provides customers with a hassle-free experience.

Overview

GoToAssist Customer is a Freeware software in the category Web Development developed by GoToAssist Customer.

The users of our client application UpdateStar have checked GoToAssist Customer for updates 31 times during the last month.

The latest version of GoToAssist Customer is 3.4.0.1361, released on 08/15/2017. It was initially added to our database on 09/12/2010.

GoToAssist Customer runs on the following operating systems: Windows.

GoToAssist Customer has not been rated by our users yet.

Pros

Remote support and assistance can be provided quickly and easily
Enhanced security measures to ensure customer data safety
Support for multiple platforms such as Windows, Mac, iOS, and Android
Easy to use interface for both technicians and customers
Ability to schedule support sessions in advance

Cons

May be expensive for small businesses or individuals
Internet connection required for remote support sessions
Technical issues can sometimes occur during remote sessions
It may take some time for new users to familiarize themselves with all features and capabilities

FAQ

What is GoToAssist Customer?

GoToAssist Customer is a web-based customer support software that allows businesses to provide technical support to their customers remotely. It features tools like screen sharing, file transfer, and chat that enable support agents to troubleshoot and resolve technical issues efficiently.

How do I get started with GoToAssist Customer?

To get started with GoToAssist Customer, you need to create an account on the GoToAssist website. Once you've created an account, you can log in to the GoToAssist Customer console and start providing customer support.

How does screen sharing work with GoToAssist Customer?

With screen sharing in GoToAssist Customer, you can share your screen with a customer or view their screen remotely to diagnose and fix technical issues. You can also use annotation tools to highlight important areas on the screen or draw attention to specific points during a support session.

Can I use GoToAssist Customer on my mobile device?

Yes, GoToAssist Customer has mobile apps for both iOS and Android that allow you to provide remote support from your smartphone or tablet. With the mobile app, you can connect with customers, share your screen, and collaborate with other support agents from anywhere.

Is my data safe with GoToAssist Customer?

Yes, GoToAssist Customer takes data security seriously and uses encryption to protect sensitive information during all customer interactions. The platform is also compliant with various industry standards and regulations, such as GDPR, HIPAA, and PCI DSS.

Peter Salakani

I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.

Latest Reviews by Peter Salakani

Installations

31 users of UpdateStar had GoToAssist Customer installed last month.

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